Small actions.
Big impact.

An app for mutual inspiration and fun in everyday life.

EARLY ACCESS — open beta launching soon

Learn more Apply as tester

Fini & Jo 👋

Hello, World 💌

Hey! We asked ourselves: what happens if you use technology not to keep people glued to their screens — but to bring them into real life. To the people around them. To themselves.

Let's Glow is our answer. A safe space for mutual inspiration and support — at a time when many people feel alone and powerless. No matter what you look like, where you come from, what you believe or how much you have: what counts here are the small acts you do for yourself, the people around you, and the environment. Free from judgement, free from put-downs.

With Let's Glow we're launching the first project of our company kind:impact (in formation) — an initiative built on responsibility and sustainability, not profit maximization. Unlike the big players in tech, we want to show that technology can create meaning, connect people and truly enrich life.

This app is our passion project — over two years of work, no investors, with countless ideas from family, friends and AI. How we want to pull this off? Just start. We dream of a community where everyone gives as much as they want or can — and takes as much as they truly need. No pressure, no obligation. Just people being there for each other.

The road here has been long and not easy. Our budget is exhausted — and for Let's Glow to keep going, we need support. That's exactly why this app should become a community-generated app, one that grows with its community. Many of the ideas in it have already been brought in by the people around us.

We appreciate every form of support:

Lawyers who point out flaws in our legal docs
Developers, designers, writers, tax advisors
Community moderation and support — people who keep an eye on our community and help others out
Challenge-checkers — who read our challenge ideas and give feedback
People with ideas, time, a donation — or simply a recommendation
Simply anyone who finds this vision beautiful and wants to join in

Even just sharing Let's Glow with your loved ones because the idea moves you, is support.

Every small act changes something. And the more people join in, the wider the ripples spread. From your circle to hopefully far beyond.

Follow us on Social Media

And become part of the community.

@kindimpact

View Profile

@kindimpact on TikTok

@lets.glow.app on Instagram

Support us

If our journey moves you: simply sharing it is already a contribution. If you'd like to support us financially as well, you can do so here.

Open GoFundMe campaign

Directly via PayPal

Soon also directly via kindimpact.de — currently in preparation.

CONTACT

Based in Berlin | Germany

We look forward to hearing from you.

hello@lets-glow.de

Privacy Policy for Let's Glow

Version 2.19 – Effective: May 29, 2026

Your trust is important to us. This Privacy Policy provides comprehensive information about the personal data we collect, for what purposes, on what legal basis, and what rights you have. Please read it carefully. If you have any questions, you can contact us at any time.

1. Data Controller

The data controller within the meaning of the General Data Protection Regulation (GDPR) is:

Johannes Reusch Heinrich-Heine-Platz 9A 10179 Berlin, Germany

Email: support@lets-glow.de Phone: +49 30 54858929

Josefine Patzelt is co-founder of Let's Glow.

For data protection inquiries, please contact us at the email address above.

2. Overview – Our Principles

Data Minimization: We only collect data that is actually necessary for the operation of the app.
Transparency: You can view at any time what data we have stored about you.
Control: You can edit, export, or completely delete your data at any time.
Security: All data is transmitted encrypted and stored on servers within the EU.
No Selling: We do not sell your data to third parties.

3. Minimum Age

Use of Let's Glow currently requires a minimum age of 18 years. We do not knowingly collect data from individuals under 18. If we become aware that an underage person has created an account, we will promptly delete it.

The minimum age of 18 is a voluntary safeguard during the platform's launch phase. We intend to lower the minimum age once our safety mechanisms and moderation systems are sufficiently mature.

4. What Data We Collect

4.1 Account Data (upon registration)

Email address
Display name
Phone number (when signing in via phone)
Avatar (selectable from predefined avatars, no personal photo)
Authentication method (Google Sign-In, Apple Sign-In, or phone number)
Firebase Auth UID (unique user identifier)
Date of birth (for age verification pursuant to § 24a JuSchG; see § 3 Minimum Age and TOS § 2). The date of birth is not publicly displayed.

4.2 Profile Data (within the app)

Game profile and character:

Character selection and character values
Selected avatar and avatar customization (position, scale, rotation)
Selected background
Interests, interest categories, sub-interests
Strengths (VIA character strengths), Self-Determination Theory types (SDT)
Profile title and short description (free text)
Position on the game map (avatar position, current world, time of last move)

Game progress:

Level, XP (experience points), Karma, Streak
Streak values: current streak, best streak, weekly streak, Spark streak (months as a Spark)
Streak protection shields
Stars (in-game currency; see TOS § 9.4) and energy points
Daily activity counters (e.g. created challenges, rated stacks, "Think-of-You" actions sent) and timestamps of the last respective action
Lists of completed and voted challenges (as challenge IDs)

Account status and roles (internal management):

Onboarding status, account creation status
Personality switch status
Tutorial status (seen yes/no, version seen)
Banned status with reason, timestamp, and expiration date (in case of policy violations)
Roles list (e.g. user, admin, provider, supporter)

Inventory and collection:

Inventory items
Unlocked avatars, backgrounds, worlds
Discovered items, newly acquired items, sort order

Advertising and paid extensions:

Advertising activation status (depends on your ATT/UMP consent; see § 6.6 Google AdMob)
Extended Mode status: activation, activation timestamp, expiration date, auto-renewal, source (e.g. Stars use or advertising)
Spark status (see § 4.10) — subscription activation, platform, chosen display (Glow/Badge)

Settings and preferences:

Language, Dark Mode
Audio settings, text scaling, haptics settings
Display configuration (e.g. inventory options)
Notification preferences (which push notifications + which email types you wish to receive, including newsletter consent — default "off")
Visibility settings (see § 4.2a)

4.2a Visibility and Profile Settings

Let's Glow gives you granular control over who can see your profile and interact with you. The following settings are stored in your user profile and can be changed at any time in the app settings:

Community Visibility: Defines the group of people for whom your profile appears in friend suggestions, the community page and other discovery surfaces. Selectable: Friends Only / Friends of Friends / Entire Community. You can switch to a more restrictive setting at any time; loosening the visibility (e.g. from "Friends" to "Everyone") is, for protective reasons, possible only once per 24 hours.
Panic Mode: For moments when you feel uncomfortable, you can remove yourself from all suggestions, search results and community lists with a single click. The mode is reciprocal: while you are invisible, you also do not see suggestions yourself (symmetry rule). Existing friends remain unaffected. When activating, we offer to create a support ticket so our team can check in with you to make sure everything is okay (checkbox enabled by default, can be unchecked). Panic Mode automatically deactivates after 24 hours but can be ended manually at any time. Activatable once per 24 hours.
Activity Time Display: Your exact activity time ("Online", "Active X minutes ago") is only shown to your friends. Unknown users see only rough buckets ("Active this week", "Active this month").
Block Lists: See § 4.4 and § 9.2.

These settings implement Privacy by Design and by Default (GDPR Art. 25). The optional support ticket creation triggered by Panic Mode is described in § 4.7 (Support Data).

4.3 User-Generated Content

Posts (text, images) — displayed in the community feed
Challenge photos (taken with your device camera or selected from your photo library – your camera is used exclusively for creating challenge posts). We will inform you in the app about this purpose before the first camera access. When uploading, challenge photos are compressed and re-encoded. This process automatically removes photo metadata (EXIF data such as camera model, capture date, or GPS coordinates).
Team images (avatar/banner for teams, optional). When uploading, team images are compressed and re-encoded like challenge photos — photo metadata (EXIF data such as camera model, capture date, or GPS coordinates) is automatically removed in the process.
Bug-report screenshots — when triggering the auto-bug-report from the Branded Error Screen, a screenshot of the app view is created and transmitted to our support team with your consent (storage path: users/{uid}/uploads/screenshots/). You can cancel the bug report at any time.
Challenges (created and completed)
Comments
Direct messages between users (in-app chat)
Team memberships

4.4 Social Interaction Data

Blocked users (block lists)
Reports about other users or content
Ban status and ban history (in case of policy violations)

4.5 Usage Data (automatically collected)

App usage statistics (Firebase Analytics): page views, interactions, feature usage
Crash and error reports (Firebase Crashlytics): device information, operating system, app version, stack traces
Performance data (Firebase Performance Monitoring): loading times, network latency

4.6 Technical Data

Device type, operating system, app version
IP address (temporary, for authentication and security)
Timestamps of actions
Device ID and device name (SHA-256 hash, for device verification and security, valid for 30 days)

4.7 Support and Optional Diagnostic Data (App Logs)

When submitting support requests, the following data is processed: ticket content (your problem description, contact details), bug reports and feedback messages.

Optional with bug report: Screenshots of the app view (Branded Error Screen auto-bug-report) are created and transmitted with your express consent. You can cancel the bug report at any time.

When you activate Panic Mode (see § 4.2a): with your consent, a support ticket is automatically created so our team can check in with you. The ticket content in this case includes the activation timestamp and a reference to the trigger (Panic Mode); no personal data about the reason is collected. You can opt out of this when activating Panic Mode.

When creating a support ticket, you may optionally also send anonymized diagnostic data (app logs). Before upload, we automatically redact such data (e.g. names, email addresses, IP addresses, and phone numbers are removed). Data is only transmitted if you expressly consent in the app (toggle). Storage: Firebase Cloud Storage, EU only. Retention: 90 days, after which log files are automatically deleted (see section 7.2). Support tickets are retained until resolution + 1 year (documentation obligation).

4.9 Data from Third-Party Sign-In (GDPR Art. 14)

When you sign in via Apple Sign-In or Google Sign-In, we receive certain data directly from Apple Inc. or Google LLC:

Apple Sign-In: Apple ID, email (potentially as anonymized relay email), name (if shared)
Google Sign-In: Google account ID, email, name, profile picture URL (if provided)

This is based on your consent with Apple/Google pursuant to Art. 14 GDPR. The privacy policies of Apple and Google apply additionally.

4.8 Data We Do NOT Collect

No fitness or health data
No precise GPS coordinates in your profile — when you use the GPS button on the Glow Map, your position is used once to resolve your city and discarded immediately. We only store your city name and the publicly known city center (details in § 4.11). Additionally, our advertising service provider (Google AdMob) may determine your approximate location via your IP address to show you more regionally relevant advertising (see Section 6.6).
No contact lists or phone books
No biometric data
No credit card or banking details (payments are processed via Apple App Store or Google Play Store; Stripe was fully deactivated as an in-app payment method in May 2026, only legacy data of older Stripe transactions is retained for record-keeping purposes — see §6.9). Subscription metadata such as transaction IDs, purchase status, and subscription tier are stored for managing your Spark status.

4.10 Spark Subscription Metadata (when Spark support is active)

If you choose Spark as voluntary support (see TOS § 9.6), we store the following subscription metadata in your profile to manage your Spark status:

Activation status (active / inactive / grace period)
Platform (Apple In-App Purchase / Google Play Billing; Stripe only for legacy transaction records, deactivated since May 2026)
Activation timestamp and expiration date
Platform identifiers (pseudonymous transaction IDs from the stores: original_transaction_id for Apple, purchase_token for Google; for Stripe legacy: subscription_id and customer_id)
RevenueCat App User ID (= your Firebase Auth UID, see § 6.10)
Selected contribution amount (tier in cents, e.g. 199 for EUR 1.99) for display and for statistical analysis of Spark distribution
Spark streak (consecutive months as a Spark, only for the subscription variant)
Spark display settings (glow intensity, badge display — configurable by you)

What we do NOT store: Credit card numbers, IBAN, cardholder name, billing address — this data is processed exclusively by the respective payment provider (Apple / Google / Stripe) and we do not receive it.

Retention: Spark metadata is retained until account deletion. When you delete your account, your pseudonyms at RevenueCat are also deleted (see § 8.1).

4.11 Location Data from the Glow Map (optional)

When you use the "Detect my location" button in the Glow Map or search for your city manually, we store the following city-level data in your user profile to display you on the map and to compute city-level aggregations (e.g. number of active glowers per city):

City name and country (e.g. "Berlin, Germany")
Place ID (Google Place identifier of your city)
City center coordinates (cityCenterLat, cityCenterLng) — the publicly known geo-coordinates of the city itself, not your location within the city
Source (entered via the GPS button or via manual search) and timestamp

What we do NOT store: Your own GPS coordinates. When you use the GPS button, your coordinates are transmitted once to our Cloud Function, sent to the Google Geocoding API (see § 6.7) to obtain the city name and city center, and discarded immediately afterwards. They are neither stored in your profile nor recorded in our logs.

Change history: We maintain a private audit-trail list of your city changes (users/{uid}/homeLocationHistory) containing the same city-level data plus a timestamp. This history is visible only to you (right of access pursuant to GDPR Art. 15) and is fully deleted with your account.

Frequency limit: You may change your stored city at most once per 24 hours. This protects against abuse and requires no additional data collection.

Legal basis: Art. 6(1)(a) GDPR (consent). You may reset your location data at any time via the Glow Map or remove it completely via account deletion.

5. Purpose and Legal Basis of Processing

5.1 Performance of Contract (Art. 6(1)(b) GDPR)

Purpose	Data
Provision and operation of the app	Account data, profile data
Challenge system (creation, completion, tracking)	Challenges, scores, XP, streaks
Team features	Team memberships
User profiles and community	Posts, comments, display name, avatar
Account management (modification, export, deletion)	All account-related data
Email communication (verification, critical actions)	Email address

5.2 Consent (Art. 6(1)(a) GDPR)

Purpose	Data
Firebase Analytics (app usage statistics)	Usage data, device information
Firebase Performance Monitoring	Performance metrics
Firebase Crashlytics (crash reports)	Crash data, device information
Optional diagnostic data (app logs) when contacting support	Anonymized app logs (PII removed before upload)

You may withdraw your consent at any time by adjusting the corresponding settings in the app or by contacting us. A withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

5.3 Legitimate Interest (Art. 6(1)(f) GDPR)

Purpose	Data	Interest
Security and abuse prevention	Login data, IP address, audit logs	Protection of platform and users
Content moderation (reports, blocking, banning)	Reports, block lists, ban data	Safe community, DSA compliance
Audit logging (admin and system actions)	Admin audit logs, system audit logs	Accountability, compliance
Bug fixes and app improvement	Technical data, anonymized usage data	Quality assurance

Note on Firebase Crashlytics: Crashlytics is disabled by default and is only activated after your express consent in the opt-in screen. This is in accordance with § 25 TTDSG (consent before device access). You can withdraw your consent at any time in the app settings.

5.4 Legal Obligation (Art. 6(1)(c) GDPR)

Purpose	Data
Retention of audit logs (documentation obligation)	Admin audit logs, system audit logs
Compliance with regulatory requests	Data required by the specific request

6. Processors and Third-Party Services

We use the following service providers who process personal data on our behalf:

6.1 Google / Firebase (Google Ireland Ltd.)

Service	Purpose	Data
Firebase Authentication	User login (Google/Apple Sign-In)	Email, name, Auth UID
Cloud Firestore	Database (user profiles, challenges, posts, etc.)	All app data
Cloud Storage for Firebase	Media storage (post images, challenge images)	Image files
Firebase Analytics	App usage statistics	Anonymized usage data
Firebase Crashlytics	Crash reports	Crash data, device information
Firebase Performance Monitoring	Loading time and performance analysis	Performance metrics
Firebase Remote Config	Feature flags and configuration	Device ID (anonymized)
Firebase Cloud Functions (Gen2)	Server-side logic	Processing data
Firebase Hosting	Serving web applications	Access data
Firebase Cloud Messaging (FCM)	Push notifications	Device push token, notification payload
Firebase App Check	Device verification and abuse prevention	Device ID (IDFV/DeviceCheck on iOS, Play Integrity on Android)

Storage Location: Region europe-west3 (Frankfurt, Germany) and europe-west1 (Belgium) – both EU Legal Basis for Third-Country Transfer: EU-US Data Privacy Framework (DPF); Standard Contractual Clauses (SCC) DPA: Google Cloud Data Processing Amendment

6.2 Email and SMS

Service	Purpose	Data
Firebase Extension "Trigger Email from Firestore" (via ALL-INKL SMTP, German host)	Transactional emails (verification, PIN codes, notifications)	Email address, email content
Twilio Verify (Twilio Inc., via Firebase Phone Auth)	SMS verification for phone sign-in	Phone number, SMS verification code

Note: Emails are sent via a German host (ALL-INKL). SMS verification runs via Twilio servers in the EU (Ireland). Legal Basis for Third-Country Transfer (Twilio): EU-US Data Privacy Framework (DPF); Standard Contractual Clauses (SCC) DPA: ALL-INKL.COM – Neue Medien Münnich (Data Processing Agreement for email delivery); Twilio Data Protection Addendum (for SMS service)

6.3 AI Service Providers (OpenAI, Anthropic, Google)

We use AI services from OpenAI (OpenAI, L.L.C.), Anthropic (Anthropic PBC), and Google (Google Ireland Ltd. / Google LLC) for content review, categorization, text generation, and image generation. No personal user data is transmitted to these services.

Provider	Purpose	Data
OpenAI	Content review, categorization, text generation	No personal data
Anthropic (Claude)	Content review, categorization	No personal data
Google (Gemini, Imagen)	Content review, image generation	No personal data

Note: No personal user data is transmitted to any of these services. Legal Basis for Third-Country Transfer: EU-US Data Privacy Framework (DPF); Standard Contractual Clauses (SCC) DPA: Respective Data Processing Addendums of each provider

Contractual safeguards against training on user data:

OpenAI: We use store: false in API calls — transmitted data is not used for model training and is deleted after processing.
Anthropic: Default retention 30 days (Anthropic Enterprise Agreement) — exclusively for safety and abuse-prevention purposes.
Google (Gemini, Imagen): API calls are not used for model training (Google Cloud Vertex AI Terms).

6.4 Apple (Apple Inc.)

Service	Purpose	Data
Sign in with Apple	Authentication	Apple ID, email (optional relay), name
Apple In-App Purchase	Payment processing for subscriptions and in-app purchases via the App Store	Transaction ID, purchase receipt. Payment data (credit card etc.) is processed exclusively by Apple — we do not receive any payment data.

Note: Apple may provide an anonymized relay email address. We only receive the data released by the user. For App Store purchases, we only receive a purchase confirmation — no credit card or banking details. Legal basis: Art. 6(1)(b) GDPR (contract performance) Legal basis for third-country transfer: Apple Inc. (USA) is certified under the EU-US Data Privacy Framework (DPF).

6.5 Google (Google Ireland Ltd.)

Service	Purpose	Data
Google Sign-In	Authentication	Google account, email, name
Google Play Billing	Payment processing for subscriptions and in-app purchases via the Google Play Store	Transaction ID, purchase confirmation (Purchase Token). Payment data is processed exclusively by Google — we do not receive any payment data.

Legal basis: Art. 6(1)(b) GDPR (contract performance) Legal basis for third-country transfer: Google LLC (USA) is certified under the EU-US Data Privacy Framework (DPF).

6.6 Google AdMob (Google Ireland Ltd.)

Service	Purpose	Data
Google AdMob	Advertising (banner, interstitial, rewarded ads)	Advertising ID (IDFA/GAID), IP address, approximate location (via IP geolocation), device information, app usage data

Note: AdMob may display personalized or non-personalized ads, depending on your consent. You can disable personalized advertising at any time in the app settings. On iOS, we ask for your permission before using advertising identifiers (App Tracking Transparency). Legal basis: Art. 6(1)(a) GDPR (consent) for personalized advertising; Art. 6(1)(f) GDPR (legitimate interest) for non-personalized advertising Legal basis for third-country transfer: EU-US Data Privacy Framework (DPF) DPA: Google Ads Data Processing Terms

6.7 Google Maps Platform (Google Ireland Ltd.)

Service	Purpose	Data
Google Maps SDK	Map display in the community feature ("Glow Map")	Map tiles, IP address (processed by Google)
Geocoding API (server-side)	Converting coordinates to city names	Coordinates (only when actively using the GPS button)

Note: Google Maps is used exclusively for the optional community map feature. GPS coordinates are only collected when you actively use the location button. Google processes your IP address when loading map tiles. When the Geocoding API is used, our Cloud Function transmits your GPS coordinates once to Google, receives the city name and city center back, and discards your original coordinates afterwards in our backend — they are neither stored in your profile nor logged (see § 4.11). Legal basis: Art. 6(1)(a) GDPR (consent) for the GPS collection; Art. 6(1)(b) GDPR (performance of contract) for the map display Legal basis for third-country transfer: EU-US Data Privacy Framework (DPF)

6.8 Cloudflare (Cloudflare Inc.)

Service	Purpose	Data
Cloudflare Turnstile	Bot protection for web forms (e.g. support request, account deletion on lets-glow.de)	Processing for verification only (no advertising cookies, minimal data); e.g. IP, device signals for risk assessment

Note: Turnstile is used solely for abuse prevention. No personal data is used for advertising purposes. Storage / Legal basis: Cloudflare (US/EU); EU-US Data Privacy Framework (DPF); purpose: legitimate interest (fraud/spam protection, Art. 6(1)(f) GDPR).

6.9 Stripe (Stripe, Inc.) — Transition Phase

Service	Purpose	Data
Stripe Payments	Payment processing during the transition phase before the Open Beta release. Being replaced by Apple In-App Purchase (iOS) and Google Play Billing (Android).	Email address, payment information (credit card/SEPA — processed by Stripe, not stored by us), transaction data, IP address

Note (as of May 2026): Stripe was fully deactivated as an in-app payment channel in May 2026. All in-app payments are processed exclusively via Apple In-App Purchase (iOS) and Google Play Billing (Android). There are no active Stripe-based Spark subscriptions anymore. Stripe is still listed in this Privacy Policy because legacy data of older Stripe transactions remains for retention reasons (§ 147 AO — 10-year invoice retention obligation). Note: We do not store any credit card or bank details. Stripe processes this data as an independent payment service provider. We only receive confirmation of payment status and a customer ID. Legal basis: Art. 6(1)(b) GDPR (contract performance) Legal basis for third-country transfer: EU-US Data Privacy Framework (DPF); Standard Contractual Clauses (SCC)

6.10 RevenueCat (RevenueCat, Inc.)

Service	Purpose	Data
RevenueCat	Management and validation of in-app purchases (Apple In-App Purchase, Google Play Billing) and subscription status	Pseudonymous user ID (Firebase Auth UID), Apple/Google transaction IDs (`original_transaction_id`, `purchase_token`), purchase status (active/expired), app version, device platform (iOS/Android)

Note: We use RevenueCat exclusively for managing in-app purchases via Apple App Store and Google Play Store. Purchases via our website (Stripe) are NOT transmitted to RevenueCat. RevenueCat does not receive any plain names, email addresses, credit card or bank details — only pseudonymous identifiers and transaction metadata. Legal basis: Art. 6(1)(b) GDPR (contract performance) Legal basis for third-country transfer: RevenueCat, Inc. (USA) — secured by Standard Contractual Clauses (SCC) pursuant to Art. 46 GDPR; if certified under the EU-US Data Privacy Framework (DPF), Art. 45 GDPR additionally applies. DPA: RevenueCat Data Processing Addendum (DPA)

7. Data Storage and Retention Periods

7.1 Storage Location

All data is stored in the EU:

Cloud Firestore: europe-west3 (Frankfurt, Germany)
Cloud Storage: europe-west3 (Frankfurt, Germany)
Cloud Functions: europe-west1 (Belgium, EU)

7.2 Retention Periods

Data Category	Retention Period
Account data	Until account deletion
Profile data and user-generated content	Until account deletion
Firebase Analytics	14 months (Google default)
Firebase Crashlytics	90 days (Google default)
Admin audit logs	3 years (evidence for regulatory requests pursuant to § 24 BDSG), then anonymization by hash replacement of user IDs
System audit logs (consent records)	Duration of membership + 3 years (evidence for Art. 7 GDPR)
Content reports	Until reviewed + 1 year (verification obligation)
Ban history	Duration of ban + 1 year (verification obligation)
Account deletion queue	30 days grace period (standard) or immediate deletion (Immediate Mode with MFA confirmation)
Account deletion MFA PIN hash (SHA-256)	max. 15 minutes (token TTL); automatic invalidation thereafter
Email delivery logs	90 days
Uploaded diagnostic logs (support)	90 days, then automatic deletion (GDPR Art. 5(1)(e))
Device verification data (Device Trust)	30 days after last verification

8. Account Deletion and Data Export

8.1 Account Deletion (GDPR Art. 17)

You can delete your account at any time directly within the app or via our website at https://lets-glow.de/account-loeschen. This way, you always have the option to fully delete your account, even without the app.

Two deletion modes to choose from:

Grace Mode (default, recommended): After your deletion request, you have 30 days to reverse the deletion. During this period your account is deactivated but recoverable.
Immediate Mode (instant deletion): At your explicit request we waive the grace period and delete immediately. This option requires two additional security steps (see "MFA confirmation" below) and is not reversible.

MFA confirmation (email PIN, both modes): Before we initiate the deletion process, we send a one-time 6-digit security code to your registered email address. You enter this PIN in the app to confirm that the deletion request actually originates from you. Security parameters: token TTL 15 minutes, max. 5 entry attempts per token, rate limit of 3 PIN requests per 10 minutes. The PIN is stored exclusively as a SHA-256 hash (no plaintext) and automatically removed after confirmation or expiry. Legal basis: Art. 32 GDPR (security of processing) + Art. 6(1)(b) GDPR (contract performance as part of account lifecycle management).

The deletion process works as follows:

Grace Period (default mode): After your deletion request, you have 30 days to reverse the deletion.
Complete Deletion: After the grace period (or immediately in Immediate Mode), all your data will be irreversibly deleted:
- Account data (Firebase Auth)
- Profile data (Firestore)
- Posts, comments, challenges
- Uploaded media (Storage)
- Team memberships and references

The technical completion of full deletion may take up to 90 days after the grace period (e.g., for removal from backups and cache systems). During this time, your data is no longer accessible. 3. Automated Cleanup: A scheduled cleanup process (scheduledPrivacyCleanup) ensures that expired deletion requests are fully executed.

Exceptions to Deletion:

Audit logs are anonymized, not deleted (legal documentation obligation, 10 years).
Aggregated, anonymized statistics are retained.

8.2 Data Export (GDPR Art. 15 / Art. 20)

You can request an export of your stored data at any time within the app. The export includes:

Account and profile data
Posts and comments
Challenges and scores
Team memberships

The export is provided as a JSON file and is available for download for 7 days.

9. Content Moderation and Community Safety

9.1 Reporting

Users can report other users, posts, or challenges. The following data is processed:

Reason for the report and details
Type of reported content (user, post, challenge)
Timestamp of the report
Anonymized reporter ID (for internal tracking only)

9.2 Blocking

You can block other users. Block lists are stored in your user profile and are visible only to you.

9.3 Banning

If you violate the community guidelines, your account may be suspended by an administrator. The following information is stored:

Reason and date of the ban
Duration of the ban (temporary or permanent)
Reviewing administrator (anonymized)
Ban history

9.4 Complaint and Appeal Mechanism (DSA Art. 20)

If your account is suspended or your content is moderated, you have the right to appeal. Contact us at support@lets-glow.de.

10. Email Communication

We use emails for the following purposes:

Transactional Emails: Account verification, PIN codes for critical actions, security notifications, confirmation emails for tester applications, account deletion confirmations
System Notifications: Information about account changes, processing status of tester applications
Internal Processing: When you submit a tester application, our team mailbox (support@lets-glow.de) automatically receives a notification with the application data and your email address as Reply-To, so we can contact you directly. This internal email stays within the team and is not forwarded.

Emails are sent via a German host (ALL-INKL SMTP). We do not send marketing emails without your explicit consent.

11. AI Features (Artificial Intelligence)

11.1 Use of AI

Challenges on Let's Glow are created by the community or set up as personal/team challenges – not by AI. We use AI-powered features in a supporting role:

Content Review: All challenges – whether community, personal, or team challenges – are automatically reviewed for community guideline compliance (first check before human review)
Categorization: Automatic classification and tagging of challenges
Text Generation: AI-assisted creation of descriptive texts and summaries

AI services from OpenAI, Anthropic, and Google are used for this purpose (see §6.3). No personal user data is transmitted to these services.

11.2 Automated Decision-Making (Art. 22 GDPR)

The AI-assisted content review at Let's Glow is structured as follows:

Temporary holds are not decisions: When our AI holds back content for human review, this does not constitute a decision within the meaning of Art. 22 GDPR, as no legal effect or comparable significant impact arises.
Permanent measures only after human review: Content removals, account suspensions, and bans are issued exclusively after human review by our moderation team.
Legal bases for AI processing:
- Art. 6(1)(f) GDPR (legitimate interest): Safe community, protection from illegal content, fraud prevention
- Art. 6(1)(b) GDPR (contract performance): Enforcement of Community Guidelines (part of the usage agreement)
Your rights: You may at any time request human review, express your point of view, and appeal any moderation decision (see Community Guidelines Section 6).

12. Cookies and Tracking

12.1 Flutter App (iOS / Android)

The mobile app uses no cookies. Tracking in the mobile app is performed exclusively via Firebase Analytics (with your consent). Google Tag Manager is not used in the mobile app.

12.2 Public Web Apps (lets-glow.de Landing + Marketing)

The public websites at lets-glow.de use Google Tag Manager (container ID GTM-W4ZKWGNJ, provider Google Ireland Ltd., see §6.1) to manage optional analytics and tag tools (e.g. Google Analytics 4, conversion tags). GTM and the tools loaded through it are activated exclusively after your explicit consent (Consent Mode v2). Without consent, analytics_storage, ad_storage, ad_user_data, and ad_personalization are disabled by default. You can withdraw your consent at any time via the cookie settings on the website. Details in our Cookie Policy.

13. Security Measures

We protect your data through technical and organizational measures (TOMs):

Encryption: TLS 1.2+ for all connections, AES-256 for data at rest (Firebase standard)
Access control: Role-based access management (Firebase Security Rules v5.0), two-factor authentication for admin access
Abuse protection: Firebase App Check (DeviceCheck/Play Integrity), Cloudflare Turnstile on web forms
Code security: CI/CD security gates, dependency audits before each deployment, regular penetration reviews
Audit trails: All admin and system actions are logged in systemAuditLogs
Incident response: Documented plan for data breaches pursuant to Art. 33 GDPR (72-hour deadline)

14. Your Rights (Art. 15–21 GDPR)

You have the following rights regarding your personal data:

Right	Description	Implementation
Access (Art. 15)	You can find out at any time what data we store about you.	Data export in the app or via email request
Rectification (Art. 16)	You can have incorrect data corrected.	Profile editing in the app or via email
Erasure (Art. 17)	You can request the deletion of your data.	Account deletion in the app (see Section 8.1)
Restriction (Art. 18)	You can request the restriction of processing.	Via email request
Data Portability (Art. 20)	You can receive your data in a common format.	Data export in the app (JSON)
Objection (Art. 21)	You can object to processing based on legitimate interest.	Via email to support@lets-glow.de

For all requests, contact: support@lets-glow.de

We will process your request within 30 days (pursuant to GDPR Art. 12(3)).

15. Third-Country Transfers

Your data is predominantly processed and stored in the EU:

Processing in the EU:

Google / Firebase: Firestore, Storage, Cloud Functions — region europe-west3 (Frankfurt) and europe-west1 (Belgium)
Twilio: SMS verification via Twilio servers in the EU (Ireland) — only the phone number and a verification code are transmitted
ALL-INKL: Email delivery via German host

Services based in the USA (safeguarded by DPF and/or SCC):

AI services (OpenAI, Anthropic, Google): API calls for content review — no personal data is transmitted (see §6.3)
Apple (Sign in with Apple, Apple In-App Purchase): Processing of authentication and purchase data in the USA — Apple is DPF-certified
Google (Sign-In, Play Billing, AdMob, Maps Platform): Processing partly in the USA — Google is DPF-certified
Stripe: Payment processing — we do not store any credit card or banking details
Cloudflare: Bot protection (Turnstile) for web forms
Google / Firebase (partial): For certain platform services (e.g. push notifications, authentication), processing in the USA may occur

All named US providers are certified under the EU-US Data Privacy Framework (DPF) and/or Standard Contractual Clauses (SCC) pursuant to Art. 46 GDPR are in place.

16. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy in the event of legal or technical changes. For material changes (e.g. new data categories, new processors, modified retention periods), we will notify you at least 30 days before they take effect via an in-app notification or via our consent system, which requests your express agreement. This gives you sufficient time to review the changes.

For minor editorial corrections or clarifications that do not materially affect your rights and obligations, we may adjust the Privacy Policy without separate notification — an update to the version identifier in the app suffices.

The current version is available at any time in the app under Settings > Privacy and on our website at https://lets-glow.de/datenschutz.

17. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your data violates the GDPR.

Competent supervisory authority:

Berlin Commissioner for Data Protection and Freedom of Information (Berliner Beauftragte für Datenschutz und Informationsfreiheit) Friedrichstraße 219, 10969 Berlin, Germany Phone: +49 30 13889-0 Email: mailbox@datenschutz-berlin.de Website: https://www.datenschutz-berlin.de

18. Contact

If you have questions about this Privacy Policy or the processing of your data, please contact:

Johannes Reusch Heinrich-Heine-Platz 9A 10179 Berlin, Germany

Email: support@lets-glow.de Phone: +49 30 54858929 Website: www.lets-glow.de

Last updated: May 29, 2026 (Version 2.19)

Terms of Service for Let's Glow

Version 2.16 – Effective: May 20, 2026

Welcome to Let's Glow! These Terms of Service govern the use of our app and establish a fair framework for our community. Please read them carefully – we've made them as clear and accessible as possible. If you have any questions, you can reach us at any time.

At a Glance – What You Should Know

Let's Glow is a community app for creative challenges and personal growth.
You must be at least 18 years old to use the app.
Your content belongs to you – you only grant us the rights we need to operate the app.
We take moderation seriously: hate speech, violence, and illegal content are not tolerated. You have the right to appeal every decision.
Paid features are optional – core functionality is free.
You can delete your account at any time – even without the app, via our website.
We'll notify you at least 30 days before any changes to these terms.
Questions? support@lets-glow.de – we're here for you.

Our Mission

Small actions. Big impact.

Let's Glow is a space for small steps with big impact — a place where people meet each other first as humans and the good we can do for one another becomes visible. Challenges from the community and from friends motivate you to step outside your comfort zone — or to strengthen it. With small tasks for growth, togetherness, and sustainability, your everyday life becomes a game: playful, motivating, and without comparison.

Sustainability should feel good — without sacrifice, without perfection. Every step counts.

No pressure, no obligations. You always decide for yourself whether and how you participate.

Let's Glow together. Fini & Jo

1. Scope and Contract Formation

1.1 What Is Let's Glow?

Let's Glow is a mobile app that inspires you to improve your well-being, try new things, and connect with like-minded people – through creative challenges, shared experiences, and a supportive community.

1.2 Provider

The provider responsible under § 5 DDG (German Digital Services Act) is:

Johannes Reusch Heinrich-Heine-Platz 9A 10179 Berlin, Germany

Phone: +49 30 54858929 Email: support@lets-glow.de

Josefine Patzelt is an equal co-founder of Let's Glow but bears no independent legal responsibility or liability.

1.3 Contract Formation

By registering for or using the app, you agree to these Terms of Service. The contract comes into effect when you create your account. If you do not agree to these terms, please do not use the app.

1.4 Territory

The app is initially distributed in the Federal Republic of Germany (and, where applicable, other European Union member states). We do not apply unjustified geoblocking (Regulation (EU) 2018/302); users in the EU are not discriminated against on the basis of nationality, place of residence, or place of establishment.

1.5 Supplementary Documents

In addition to these Terms of Service, the following documents apply:

Privacy Policy – How we handle your data
Community Guidelines – Rules for respectful interaction
Legal Notice (Impressum) – Mandatory information under § 5 DDG

These documents are accessible at all times within the app and on our website.

2. Minimum Age

You must currently be at least 18 years old to use Let's Glow. There are no exceptions – not even with parental or guardian consent.

By registering, you confirm that you are at least 18 years old. If we discover that a minor has created an account, we will immediately suspend it and delete all associated data.

Note on Age Requirement: The minimum age of 18 is a voluntary safeguard we have established during the platform's launch phase. The content of Let's Glow is fundamentally suitable for younger audiences. We intend to lower the minimum age once our moderation systems, safety mechanisms, and community structures are sufficiently tested and mature to provide a safe environment for younger users as well.

Technical measures pursuant to § 24a JuSchG (German Youth Protection Act): Our measures to enforce the minimum age include: (1) Self-declaration of date of birth upon registration, (2) Server-side age validation via Guardian Check before app access, (3) Manual account suspension where there is reasonable suspicion of a user being underage.

3. Registration and Account

3.1 Sign-Up

To use Let's Glow, you need to create an account. Registration is available through:

Apple Sign-In,
Google Sign-In, or
Phone sign-in (SMS verification)

We exclusively use OAuth-based or phone-based authentication – you do not create a separate password with us.

3.2 Your Responsibilities

Keep your account information current and truthful.
Do not share your account with others.
Report any suspicious activity on your account immediately to support@lets-glow.de.

3.3 One Account per Person

Registration is permitted only to natural persons. Only individual persons are admitted as users — no groups, families, partner-shared accounts, or shared accounts. Each person may only have one account. Creating multiple accounts may result in the suspension of all affected accounts. An account is non-transferable, non-sellable, and may not be lent to third parties — see § 5.2 (real-money trading prohibition) and § 14.5 (re-registration prohibition after suspension).

3.4 Display Name

Upon registration, you choose a display name visible within the community. The following rules apply:

The display name must not contain an email or internet address.
It must not infringe third-party rights (trademark, name, personality rights).
It must not violate public morals (no insults, discrimination, sexual content).
It must not give the impression that you are another person, authority, or institution (no impersonation).
In case of violations, we reserve the right to change the display name or suspend the account.

4. Service Description

4.1 Free Features

Let's Glow offers free core features, including:

Creating and completing challenges
Participating in the community (posts, comments)
Personal progress tracking (level, XP, karma, streak)
Team features

4.2 Paid Features (Optional)

Let's Glow optionally offers paid enhancements. These may include:

Subscriptions (weekly or monthly)
In-app currency ("Stars") for additional features
Ad-free usage as an alternative to the free model with advertising

The exact features, prices, and terms will be clearly displayed before each purchase. Details on subscriptions and in-app purchases can be found in Section 9.

4.3 Availability

We do our best to keep the app available around the clock but cannot guarantee uninterrupted availability. In particular, temporary limitations may occur due to:

Scheduled maintenance (we will inform you in advance where possible)
Technical disruptions or force majeure
Updates and further development of the app

There is no right to continuous availability. We reserve the right to modify, add, or discontinue individual features, provided the core functionality of the app is maintained.

4.4 Hardware, Software, and Internet Connection

For proper use of the app, you are responsible for: compatible mobile device (current iOS/Android version), stable internet connection, sufficient device performance and storage. We do not assume liability for issues caused by outdated, unsuitable, or modified hardware/software, a rooted/jailbroken device, or unstable network connection.

4.5 Maintenance Windows

Maintenance work (server updates, security patches, database migrations) is necessary to preserve performance, security, and integrity. We announce scheduled maintenance windows — where possible — in advance in the app and/or on lets-glow.de. During maintenance, individual or all features may be temporarily unavailable. Challenges/game rounds that extend into a maintenance window are not automatically extended.

4.6 Data Corrections, Rollbacks, and Stats Resets

We reserve the right to reset, correct, or compensate individual user values (e.g., XP, Stars, streak, Spark tier, inventory items, challenge progress) or the entire game state in the following cases:

Development and Pilot Phases: As long as Let's Glow or individual features are in active development, testing, or pilot phases — the respective phase is communicated in the app and/or on lets-glow.de —, full or partial rollbacks or content resets may occur for affected features.
Technical Emergencies: In case of critical bugs, faulty server calculations, data inconsistencies, migration errors, or security incidents, we may correct affected user values to restore the integrity of the platform and ensure fair conditions for all.
Manipulation Suspicion: Where there is reasonable suspicion of cheating, multi-accounting, or other violations under § 5.2, individual benefits earned (e.g., Karma, Stars, unlocked items) may be reset until the suspicion is cleared.

In case of stats resets for reasons attributable to us (e.g., a technical bug), we endeavor to provide reasonable compensation (e.g., credit for lost playtime, restoration of lost items from backup, pro-rata refund for paid features where applicable). However, there is no obligation to provide 1:1 restoration.

In case of resets due to user fault (violation of § 5.2), no claim to compensation exists.

5. Usage Rights and Obligations

5.1 Your Right to Use

Upon registration, you receive a personal, non-exclusive, worldwide, non-transferable, and revocable right to use the app in accordance with these Terms of Service.

5.2 Prohibited Activities (Misuse Prohibition)

The following activities are prohibited in particular:

Reverse Engineering: Copying, modifying, decompiling, disassembling, or reverse-engineering the app or parts thereof (subject to mandatory statutory exceptions and open-source licenses of individual components).
Illegal Use: Using the app for illegal purposes, to harm others, or to commit offenses.
Manipulation and Cheating: Use of bots, scripts, cheat tools, mod software, or other mechanisms that interfere with the platform's operation or manipulate game results, streaks, Stars, or ratings.
Unfair Play: Collusion with other users to manipulate results, leaderboards, ratings, or Stars distribution (e.g., coordinated up/down votes, coordinated reports, multi-account boosting).
Security Bypass: Circumventing or manipulating security and verification mechanisms (Age-Gate, Device Check, Rate Limiting, App Check).
DoS / Overload: Automated access (bots, scrapers, crawlers) or attempts to overload the service through excessive requests.
False Information: Intentionally incorrect, misleading, inaccurate, or incomplete information during registration, profile, challenges, or Spark subscription.
Multi-Accounting: Creating multiple accounts, using third-party accounts, transferring/selling your own account.
Spam and Advertising: Sending unsolicited messages, advertising without express permission, chain messages; misuse of the Challenge-Idea function or direct messages for spam.
Illegal Content and Behavior: Uploading or distributing illegal, insulting, violence-glorifying, discriminatory, youth-endangering, or pornographic content; harassing, threatening, discriminating against other users; infringing third-party rights (copyright, personality, trademark).
Impersonation: Pretending to be another person, brand, authority, or institution.
Data Collection: Collecting, storing, or using personal data of other users without their express consent (particularly for commercial purposes).
Real-Money Trading of Virtual Goods (RMT): Sale, purchase, or exchange of Stars, Spark benefits, inventory items, unlocked avatars/backgrounds, streak shields, or other virtual goods for real money or monetary-value services outside the channels provided by Let's Glow (App Store IAP, where applicable Stripe). Stars and other virtual goods have no monetary equivalent and may only be used within Let's Glow (see § 9.4).
Account Trading: Sale, purchase, exchange, or "rental" of a user account. Accounts are non-transferable (see § 3.3).

Violations may result in temporary or permanent restriction of your account, reset of individual values (see § 4.6), plus legal action (see Section 7).

6. User-Generated Content

6.1 Your Content Belongs to You

You retain copyright and all rights to the content you create within the app (posts, challenges, images, texts). Your creative contributions remain your intellectual property.

Photos that you take with your camera or select from your photo library are compressed and stored on our servers. You are responsible for ensuring that you have the rights to uploaded photos and do not infringe the rights of third parties — in particular the right to one's own image. This means: Do not publish photos of other people without their consent.

6.2 License to Let's Glow

By publishing content in the app, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, publicly display, and modify your content for the purpose of operating the app. Specifically:

Display and Distribution: Your content is displayed to other users in the app (including the right of making available to the public (§ 19a German Copyright Act)) and may be shown as previews in push notifications. This also includes adaptations during technical processing (§ 23 UrhG).
Technical Processing: We store, compress, format, convert (e.g. to other image formats), and optimize your content for different devices. This includes the creation of preview images (thumbnails) and blurred versions.
Sublicensing to Technical Service Providers: We may share your content with our data processors (e.g. cloud hosting, content delivery networks, AI-based content moderation) to the extent necessary for operating the app. A list of our service providers can be found in our Privacy Policy (Section 6).
Development: We may use your content in aggregated or anonymized form for the ongoing development of the app.

No Marketing Without Consent: We do not use your content for advertising, press materials, or social media marketing without your express, separate consent.

Transferability: The license is transferable so that we can seamlessly continue operating the app in the event of a corporate restructuring or transfer. Your rights as the creator remain unaffected.

License Termination: This license ends when you delete your content or your account. Technical copies (e.g. in backup systems or caches) will be removed within 90 days of deletion. If other users have shared your content via the app's share feature to third-party apps (e.g. WhatsApp, Instagram) before deletion, we cannot ensure removal there — those copies are subject to the terms of the respective platform.

6.3 Your Responsibility

You are solely responsible for your content. Please ensure that:

Your content does not infringe third-party rights (copyright, personal rights, trademark rights)
Your content does not contain illegal, violence-glorifying, pornographic, or discriminatory elements
You only share content that you are authorized to publish

We reserve the right to remove content that violates these conditions or our Community Guidelines.

6.4 Public Highlights (Featured Posts, Spark Streak Milestones, Community Posts)

Certain game mechanics may cause your display name and/or contribution to become publicly visible within the app — e.g., featured posts, Spark streak milestones, top community contributions, weekly/monthly highlights, Glow Map city aggregations. Within the app community, this visibility is part of the contractual use; you can restrict it at any time via your visibility settings (see Privacy Policy § 4.2a — Community Visibility / Panic Mode).

Use of your display name, contribution, or screenshots outside the app (website, social media, press material, newsletter, App Store screenshots) only occurs with your express, separate consent. This consent is voluntary and revocable at any time for the future. For testers, the separate Tester Consent Form applies additionally (§ 3 — "Only with Separate, Explicit Permission").

7. Content Moderation, Blocking, and Banning

7.1 Our Responsibility as a Platform

Under the Digital Services Act (DSA) and German law, we are required to remove illegal content and provide a safe platform. We take this responsibility seriously – for you and our entire community.

7.2 Reporting Content and Users

You can report content or users that violate our rules directly within the app. Every report is reviewed. Details on the reporting process can be found in our Community Guidelines.

7.2a DSA Art. 16 Notice-and-Action for Illegal Content

If you consider content to be illegal (not merely against our rules), you can submit a specific notice pursuant to DSA Art. 16. Please use our web form at https://lets-glow.de/report-illegal-content or send an email to safety@lets-glow.de with the following required information:

URL / identification of the content in question (screenshot + user ID or post ID)
Legal basis: Which law is being violated? (e.g. § 130 German Criminal Code (incitement of hatred), § 184b German Criminal Code (child sexual abuse material), German Copyright Act)
Explanation of the facts
Contact details (name + email for follow-up; for copyright infringement additionally proof of ownership)
Good faith: Confirmation that your information is correct to the best of your knowledge

We will process notices without undue delay and inform you of the outcome pursuant to DSA Art. 16(5).

7.3 Blocking

You can block other users. Blocked users can no longer see your profile or content and cannot contact you. Blocking can be reversed at any time.

7.4 Banning (Account Suspension)

In case of violations of these Terms of Service or the Community Guidelines, we may restrict your account:

Warning: For minor or first-time violations
Temporary suspension (7, 30, or 90 days): For repeated or serious violations
Permanent suspension: For particularly severe violations (e.g., hate speech, abuse imagery, threats of violence)

Before any suspension, we will inform you of the reason and duration.

7.5 Automated Content Review

We employ technical measures (content filtering) to identify potentially rule-violating content early. Flagged content is reviewed by our team before any action is taken.

7.6 Right of Appeal (DSA Art. 20)

You have the right to appeal any moderation decision:

Deadline: Within 6 months of the decision
Contact: Send your appeal to support@lets-glow.de, including your username and a statement of reasons
Processing: We will review your appeal within 14 business days and inform you of the outcome

In case of disagreement, you may refer the matter to a DSA-certified out-of-court dispute resolution body.

7.7 Appeal Regarding Community Decisions (Stars, Rule Violations)

If Stars or other benefits are reduced or forfeited as a result of a community decision (e.g. reports of rule violations in challenges), you have the right to appeal. Details of the process (deadline, contact, procedure) are set out in the app and in the Community Guidelines. We will review your appeal and inform you of the outcome.

7.8 Communication Principles (Direct Messages, Comments, Forum)

Within the app, various communication functions are available (direct messages, comments on posts, Spark forum, "Think-of-You" actions). When using these functions, you agree to exchange only content that:

Is free of obvious or disguised advertising (no commercial promotion of third parties without our permission)
Is not factually incorrect, intentionally untrue, defamatory, degrading, slanderous, morally offensive, or pornographic and does not constitute a criminal offense
Does not infringe third-party rights (copyright, personal rights, trademark)
Contains no viruses, malware, or third-party executable code
Is not a survey or chain message intended for mass distribution
Is not solely for political, ideological, or religious advertising
Does not serve to collect, store, or use personal data of other users without their express consent (particularly for commercial purposes)
Does not falsely create the impression of being officially provided, supported, or endorsed by Let's Glow (no impersonation of Let's Glow, Jojo, Lumi, or official system messages/accounts)

For communication with or about minors, the strict Community Guidelines rules on child and youth protection additionally apply (grooming prohibition, CSAM zero-tolerance, escalation to BKA/NCMEC).

8. AI Features (Artificial Intelligence)

8.1 Use of AI

Challenges on Let's Glow are created by the community and completed by other users – you can also create personal challenges for yourself or your team. We use artificial intelligence in a supporting role in the following areas:

Content Review: All challenges – whether community, personal, or team challenges – are automatically reviewed by AI for compliance with our rules. For potentially problematic content, an additional human review follows.
Categorization: Automatic classification and tagging of challenges and content
Text Generation: AI-assisted creation of descriptive texts and summaries

8.2 Third-Party Provider

For AI features, we use service providers such as OpenAI, Anthropic (Claude), and Google (Gemini, Imagen) as data processors. No personal user data is transmitted to these services. Details on the data processed and the safeguards in place can be found in our Privacy Policy (Sections 6.3 and 11).

8.3 AI Characters in the App (EU AI Act Art. 50)

Jojo is an AI character within the app powered by artificial intelligence. When you interact with Jojo, you are interacting with an automated system, not a real person. This disclosure is made pursuant to Article 50 of the EU AI Act (Regulation (EU) 2024/1689).

Other AI-generated content in the app (e.g. AI-created challenge descriptions) is also labeled as such.

8.4 Ongoing Development

We are continuously working on additional AI features to provide you with a better experience. New AI features will be transparently explained to you before use.

9. Paid Services and Subscriptions

9.1 Payment Processing (IAP and Stripe)

Purchases of digital content within the app (Spark subscriptions and Spark one-time purchases; in the future also Stars purchases) are processed on iOS via Apple In-App Purchase and on Android via Google Play Billing. The terms of the respective store apply.

Note (as of May 2026): All in-app payments are processed exclusively via Apple In-App Purchase (iOS) and Google Play Billing (Android). The previous payment provider Stripe was fully deactivated as an in-app payment channel in May 2026. There are no active Stripe-based Spark subscriptions anymore.

You can restore previous purchases at any time on another device (Restore Purchase), as long as you are signed in with the same store account (for IAP purchases).

9.2 Prices and Transparency

All prices are displayed as total prices before purchase. Pursuant to § 19 UStG (German Small Business Regulation), no VAT is charged. There are no hidden costs.

Order process (§ 312j BGB / German button solution): For paid purchases on our website (lets-glow.de), you will be shown an order summary with all relevant information before the contract is concluded. The purchase button bears the label "Buy now" or equivalent. For in-app purchases via Apple App Store or Google Play, the order processes of the respective platform apply.

9.3 Subscriptions

Subscriptions automatically renew for the selected period unless you cancel before the end of the current term.
Cancellation is done through your app store settings:
- Apple: Settings → [Your Name] → Subscriptions → Let's Glow → Cancel Subscription
- Google Play: Manage Subscriptions → Let's Glow → Cancel
- Stripe (Website): By email to support@lets-glow.de
Pursuant to § 312k BGB (German Civil Code), you can easily cancel your subscription at any time in the app (two-click cancellation).
Already paid periods will not be refunded on a pro-rata basis.

9.4 In-Game Currency ("Stars")

Stars are a purely in-game currency for Let's Glow internal features. Note: The Stars system is currently under development. Purchase and usage functions are being rolled out gradually; current version and availability are shown in the app settings.

Usage area: Stars are primarily used in the optional "Extended Mode" — a game mechanic for extending weekly play rounds. Additional usage areas may be added in future versions.
Acquisition: Stars can in the future be purchased via Apple In-App Purchase (iOS) or Google Play Billing (Android) (see § 9.1). As of May 2026, Stars purchase is not yet enabled.
Stars have no monetary equivalent and cannot be cashed out, transferred, sold to third parties, exchanged, or redeemed at third parties. Real-money trading in Stars or other virtual goods is prohibited pursuant to § 5.2.
Ownership: All rights to Stars and other virtual goods (items, unlocked avatars/backgrounds/worlds, streak shields, Spark benefits, glow effects) belong exclusively to Let's Glow. You receive only a non-exclusive, time-limited usage right for the duration of your usage contract — no ownership. Upon account deletion, platform discontinuation, or rollbacks/stats resets pursuant to § 4.6, the usage right expires.
Stars are not electronic money within the meaning of applicable law and do not fall under the MiCA Regulation (Regulation (EU) 2023/1114), as they can only be used within a closed network (Let's Glow).
Unused Stars expire upon account deletion.

9.5 Provider Offers

Let's Glow may display offers from partner companies (Provider Goodies, local challenges) in the app. This is a purely marketing/advertising platform function:

Partner offers are presented to users at no charge by Let's Glow.
Stars are NOT used for provider offers — offers are freely accessible to all visible users.
Redemption (e.g. a cinema visit or restaurant discount) occurs directly with the partner under their terms and prices; Let's Glow is not a party to that redemption.
The respective partner is solely responsible for the validity, quality, and availability of their offer.
Let's Glow acts exclusively as an intermediary or advertising platform — no own service offering, no payment processing, no MiCA/e-money-relevant service.

9.6 Spark – Voluntary Support

Let's Glow is a passion project. With "Spark", you can voluntarily support us – not a mandatory subscription, but a contribution to the ongoing development of the app. Spark is the only paid offering currently available in Let's Glow.

Two Spark Variants to Choose From

Spark Subscription (monthly): Recurring, auto-renews until canceled. Five contribution tiers: EUR 1.99, 2.99, 4.99, 9.99, or 14.99 per month.
Spark One-Time (28 Days / approx. 4 Weeks): Single purchase, automatically ends after at least 28 days without renewal. Same five tiers as the subscription: EUR 1.99, 2.99, 4.99, 9.99, or 14.99 one-time for 28 days.

Benefits

All Sparks receive the same benefits regardless of contribution amount and regardless of variant (subscription or one-time purchase):

Visual recognition: Spark glow on your avatar and/or Spark badge. You can configure visibility, intensity, and display style yourself in the app settings — including "do not display publicly".
Exclusive cosmetic items: Avatar frames, backgrounds, and visual elements available only to Sparks.
Spark Area access: A protected in-app area for active Sparks only.
Spark Forum: Access to a dedicated forum for exchange, discussion, and feedback among Sparks and with the Let's Glow team.
Voice in development: Sparks may submit suggestions and ideas for app and feature development, participate in surveys, and are informed early about upcoming features. The final decision on concept, roadmap, content, and features always rests exclusively with Let's Glow (provider, see § 1.2). Spark grants no co-decision or veto rights.
Spark Streak and Milestones (subscription variant only): Consecutive months as a subscription Spark are counted. At certain milestones (e.g. 3, 6, 12, 24 months), you receive purely cosmetic rewards (e.g. exclusive avatar frames, backgrounds). These rewards have no monetary value.

No gameplay advantages: Spark grants no gameplay advantages over free users — no extra XP, Stars, premium challenges, special drops, priority support, or accelerated game mechanics.

Payment Processing

Spark is processed depending on the platform:

On iOS via Apple In-App Purchase
On Android via Google Play Billing

The terms of the respective store apply (Apple, Google; see § 9.1). Pursuant to § 19 UStG (German Small Business Regulation), no VAT is charged.

Cancellation of Spark Subscription

Possible at any time at the end of the current billing period
Via the respective store settings (Apple App Store / Google Play, see § 9.3)
After cancellation, your Spark benefits remain active until the end of the paid period

Spark One-Time (28 Days / approx. 4 Weeks)

This variant is structured as a digital consumable:

Access begins upon purchase confirmation
Ends automatically after at least 28 days without further action on your part. Termination occurs on the day following expiry at 03:00 CET/CEST (Berlin time) via a daily cleanup process. Effective duration is therefore between 28 and 29 days, depending on the time of day of your purchase — you will never receive less than 28 days.
No cancellation is required; no automatic renewal
You can purchase another one-time Spark or subscribe at any time

Right of Withdrawal

The statutory 14-day right of withdrawal applies (§ 312 BGB, see § 10), unless you expressly request immediate execution and thereby lose your right of withdrawal pursuant to § 356 (5) BGB. For the Spark One-Time (4 Weeks) variant, the right of withdrawal applies analogously for digital content.

Not Electronic Money

Spark is a service subscription (monthly) or a one-time digital content (4 weeks); no credit balance is created and there is no entitlement to a payout. Spark does not fall under ZAG/MiCA regulation.

Right to Modify

We reserve the right to adjust the available contribution tiers, benefits, milestones, and variants. Material changes will be communicated in accordance with Section 15 of these Terms of Service.

9.6a Chargeback and Reversal Fees

Should chargeback or reversal fees arise due to your fault during a payment (particularly Stripe chargebacks based on unjustified reversals, insufficient account coverage, incorrect card/bank details, or recalls without legitimate withdrawal grounds), we pass on the resulting costs to you. For processing payment reversals, we charge the actual return-direct-debit fees of the respective bank / payment service provider. For in-app purchases via Apple App Store or Google Play, the refund rules of the respective store additionally apply; Apple and Google may sanction abusive refund requests on their part.

In case of justified withdrawal or statutory refund claims (e.g., service not provided, defect liability), no chargeback fees are incurred by you.

9.7 Free Usage with Advertising

As an alternative to paid usage, you can use Let's Glow for free with advertising. Further information on data processing in connection with advertising can be found in our Privacy Policy.

10. Right of Withdrawal

10.1 Statutory Right of Withdrawal

As a consumer, you have the right to withdraw from any contract for paid services within 14 days without giving any reason. The withdrawal period begins on the day the contract is concluded.

10.2 Exercising Withdrawal

Send a clear declaration to:

Johannes Reusch Heinrich-Heine-Platz 9A 10179 Berlin, Germany Email: support@lets-glow.de

10.3 Early Expiration

The right of withdrawal expires prematurely if we have begun performance of the contract after you:

Expressly agreed that we may begin performance before the expiration of the withdrawal period, and
Confirmed that you thereby lose your right of withdrawal.

When purchasing through an app store, the withdrawal rules of the respective store additionally apply.

10.4 Detailed Withdrawal Instructions

The complete withdrawal instructions, including a model withdrawal form, can be found in our separate "Withdrawal Policy" document.

11. Account Deletion

11.1 Your Right to Deletion

You can delete your account at any time and without giving any reason – directly in the app under Settings or via our website at https://lets-glow.de/account-loeschen. This way, you always have the option to fully delete your account, even without the app. Your right to deletion under GDPR Art. 17 remains unaffected.

Two deletion modes to choose from:

Grace Mode (default): 30-day grace period during which deletion remains reversible (see § 11.2).
Immediate Mode (instant deletion): At your explicit request you waive the grace period. This option is not reversible and requires an additional confirmation via email PIN (security MFA).

Email PIN MFA confirmation: Before the deletion process, we send a 6-digit security code to your registered email address, which you enter in the app. Details on data processing (15 min retention as SHA-256 hash, rate limit) see Privacy Policy § 7.2 + § 8.1.

11.2 What Happens Upon Deletion?

30-Day Grace Period: After your deletion request, you have 30 days to reverse the deletion. During this time, your account is deactivated but not deleted.
After 30 Days: All your personal data will be irrevocably deleted, including profile data, posts, challenges, team memberships, and uploaded media (photos) in cloud storage. Technical copies in backup systems and caches will be removed within 90 days.
Exceptions: Statutory retention obligations (e.g. audit logs for 10 years) remain unaffected. If other users have shared your content via the share feature to third-party apps before deletion, we cannot ensure removal there (see Section 6.2).

11.3 Data Export

Before deletion, you have the option to export your data via the app (GDPR Art. 15 and Art. 20). The export includes all personal data we have stored about you.

12. Intellectual Property

12.1 Rights of Let's Glow

The app, including its design, code, the "Let's Glow" brand, graphics, texts, and all other content (insofar as not user-generated), is protected by copyright and owned by us. Any unauthorized use is prohibited.

12.2 Your Rights

Your user-generated content belongs to you (see Section 6). Use of the app does not grant you ownership of any part of the app software or the Let's Glow brand.

13. Liability

13.1 Liability of Let's Glow

We are liable without limitation for damages we have caused intentionally or through gross negligence. For injury to life, body, or health, we are also liable in cases of ordinary negligence — provided the breach of duty is attributable to us. In cases of slightly negligent breach of material contractual obligations (cardinal obligations), our liability is limited to foreseeable, contract-typical damages. Otherwise, liability is excluded to the extent permitted by law. Liability under product liability law and for fraudulently concealed defects remains unaffected. Any contributory negligence on the part of the user (§ 254 BGB) shall be taken into account — in particular if the user disregards safety guidelines or undertakes obviously unsuitable actions.

13.2 User-Generated Content

We assume no liability for content created or shared by users. Responsibility lies with the respective creators.

13.3 Third-Party Services

Let's Glow uses third-party services (e.g., Firebase, OpenAI, Anthropic, Google, Apple, RevenueCat, Stripe, Cloudflare, ALL-INKL, Twilio). For disruptions, outages, or data loss caused exclusively by these third parties, we are only liable within the limits set out in § 13.1. For the content of externally linked sites, the respective providers are solely responsible.

13.3a Input, Transmission, and Evaluation Errors

For errors caused by input, transmission, or evaluation disruptions outside our sphere of influence (e.g., internet outages, browser bugs, third-party failures, app-store receipt delays, OS notification drops), we assume no liability. We expressly reserve the right to retrospectively correct obvious display errors (e.g., incorrect leaderboard entries, duplicate reward credits, incorrect streak displays).

13.3b Account Misuse / Compromise

We are not liable for damages caused by misuse of your account by you or third parties — particularly in case of violation of the duty of care to keep access credentials confidential (see § 3.2) or transfer of the account to third parties (see § 3.3).

13.4 Nature of the Service

Let's Glow is a platform for short, everyday impulses and suggestions — such as "Buy someone flowers", "Write a letter to an old friend", or "Try a new recipe." Let's Glow does not provide personal advice, coaching, therapy, medical recommendations, or AI-driven life counseling. There is no ongoing advisory or supervisory relationship between Let's Glow and its users.

13.5 Challenges, Impulses and Personal Responsibility

Challenges are predominantly created by users and the community. We review content through automated and manual moderation for obvious violations, but cannot guarantee that every piece of content is safe in every individual context.

Your own judgment is the decisive safety mechanism. You alone decide whether and how you take on a challenge. This decision lies exclusively with you. In particular:

Challenges are suggestions — not instructions, not directives, not orders. There is no obligation whatsoever to carry out a challenge.
If you consider a challenge to be dangerous, a health concern, illegal, or unsuitable for you, do not carry it out.
You bear full responsibility for whether you follow a suggestion and how you carry it out — regardless of whether the content was created by Let's Glow, the community, or an AI.
Please review the Safety Checklist and the Personal Responsibility Notice.

There is no advisory or supervisory relationship between a short everyday impulse and the manner in which a user carries it out. Liability of Let's Glow is excluded for damages arising from a user following content that they should have recognized as obviously dangerous, illegal, or harmful to health by exercising ordinary care, to the extent that no fault on our part is involved. Our statutory liability under § 13.1 remains unaffected.

14. Termination

14.1 Termination by You

You may terminate the usage contract at any time and without giving any reason by deleting your account (see Section 11).

14.2 Termination by Us

We may terminate the usage contract ordinarily with a notice period of two weeks to the end of the month.

We may terminate the usage contract extraordinarily for good cause without observing a notice period, particularly in the following cases:

a) Impairment of Gaming Experience: Behavior that significantly impairs the gaming experience of other users (harassment, discrimination, trolling) b) Cheats / Manipulation: Use of cheats, mods, hacks, bots, scripts, or other software that manipulates game flow, Stars, streaks, or rewards c) Account Sharing: Third parties play on your account or you play on someone else's account d) Multi-Accounting: You use multiple accounts on the platform (violation of § 3.3) e) Real-Money Trading of Virtual Goods: Sale, purchase, or exchange of Stars, Spark benefits, items, or other virtual goods for real money outside the channels provided (violation of § 5.2) f) Account Trading: Sale, purchase, or unauthorized exchange of an account (violation of § 3.3) g) Statutory Violation: Culpable violation of legal regulations protecting others, minors, or Let's Glow h) Intentional ToS Violation: Intentional or grossly negligent violation of these Terms of Service, the Community Guidelines, or supplementary terms i) False Registration Information: Knowingly false information (e.g., age, identity, country of residence) j) Platform License Loss: Loss of our operating rights (e.g., regulatory order, license revocation by Apple/Google) — in this case, all user accounts are affected

Before ordinary or extraordinary termination, we will inform you of the reason. You have the right to appeal (see Section 7.6). The right to immediate account suspension without warning for Zero-Tolerance violations (CSAM, threats of violence, terrorism — see Community Guidelines § 3.1) remains unaffected; for these cases, the duty of prior reprimand does not apply.

14.3 Defect-Reporting Period (Notice of Defects / Complaint)

For issues related to use of the app (e.g., incorrect reward, unscored challenge, unconfirmed in-app purchase, Spark billing question, Stars discrepancy), please report them within 90 days of the respective event to support@lets-glow.de. For data protection reasons, we delete diagnostic logs and usage data within 90 days at the latest (see Privacy Policy § 7.2), so later complaints can only be partially traced. Statutory warranty and limitation periods — particularly the two-year limitation period under § 438 BGB for purchased digital content and your rights under § 327 ff. BGB — remain unaffected.

14.4 Inactivity Termination

We reserve the right to terminate and delete accounts after prolonged inactivity (typically 24 months since last login) by ordinary termination. Before deletion, we will inform you in due time by email at the registered address (where current and deliverable). In case of account deletion, the rules of § 11 (Account Deletion) and Privacy Policy § 8.1 apply.

14.5 Consequences of Suspension — Re-Registration Prohibition

If your account has been permanently suspended or terminated due to a violation of these Terms of Service, the Community Guidelines, or applicable law, re-registration with Let's Glow without our prior express consent is prohibited. This applies regardless of whether you attempt to register with a different email address, phone number, different Apple/Google account, or under a different display name. Violations of the re-registration prohibition result in immediate renewed suspension and, where applicable, claims for damages due to repeated breach of contract.

In case of temporary suspension (7 / 30 / 90 days per § 7.4), the suspension ends automatically after expiry of the respective period; re-registration is then possible without separate consent.

In case of doubt — e.g., if you consider a suspension unjustified — contact us at safety@lets-glow.de with your appeal (see § 7.6).

15. Changes to the Terms of Service

15.1 Right to Amend

We reserve the right to amend, supplement, or modify these Terms of Service at any time – in particular where required or appropriate due to changes in law, new or modified features (e.g. introduction or modification of subscription models such as Spark, payment methods, benefits, or pricing tiers), technical developments, changed business processes, or to improve the user experience.

15.2 Notification

We will inform you of material changes at least 30 days before they take effect – via in-app notification or through our consent system, which requests your explicit agreement. This gives you plenty of time to review the changes. Minor editorial corrections or clarifications that do not materially affect your rights and obligations may be made without separate notification.

15.3 Entry into Force of Amendments

For material changes that substantially alter your rights or obligations (e.g. new data processing, new payment obligations, changes to license rights), we will obtain your express consent via our consent system. Without such consent, the relevant amended provisions do not apply to you.

For minor clarifications or editorial adjustments (e.g. correction of typos, updating legal references) that do not change your rights and obligations, continued use after a 30-day notice period constitutes acceptance.

You may object to the continued application of amended terms — in that case, your account will remain subject to the previous terms or you may delete your account.

16. Governing Law and Jurisdiction

16.1 Governing Law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

16.2 Jurisdiction

The place of jurisdiction is Berlin, to the extent permitted by law.

16.3 Online Dispute Resolution

The European Commission provides an online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr. Our email address: support@lets-glow.de. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

17. Severability Clause

Should any provision of these Terms of Service be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the invalid provision.

18. Special Provisions for App Store Distribution (Apple End-User License Agreement / Custom EULA)

If you downloaded Let's Glow from the Apple App Store or Google Play Store, the following additional provisions apply. In case of conflict with other sections, these provisions shall prevail. This section also serves as our Custom End-User License Agreement (EULA) under the Apple Developer Program License Agreement, Schedule 1, Exhibit B, and is registered with Apple as our Custom EULA. It satisfies the minimum EULA requirements set out by Apple.

18.1 Contractual Partner and Acknowledgement

Your license agreement regarding Let's Glow (hereinafter the "Licensed Application") is concluded exclusively between you and Johannes Reusch (Provider, see § 1.2 of these Terms), not with Apple Inc. We are solely responsible for the Licensed Application, its content, maintenance, support, and all claims arising from its use.

These Terms of Service may not provide for usage rules for the Licensed Application that conflict with the Apple Media Services Terms and Conditions. You acknowledge that you have had the opportunity to review those Apple terms.

18.2 Scope of License

We grant you a non-transferable license to use the Licensed Application on any Apple-branded products that you own or control, as permitted by the Usage Rules of the Apple Media Services Terms and Conditions. The Licensed Application may also be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing.

You may not distribute or make the Licensed Application available over a network where it could be used by multiple devices simultaneously (except as permitted by the Apple Usage Rules). You may not transfer, redistribute, or sublicense the Licensed Application; if you sell your Apple device to a third party, you must remove the Licensed Application from the device beforehand.

You may not — except to the extent permitted by mandatory law and open-source licenses applicable to specific components — copy, decompile, disassemble, reverse-engineer, attempt to derive the source code of, modify, or create derivative works of the Licensed Application.

18.3 Maintenance and Support

We are solely responsible for providing all maintenance and support services in respect of the Licensed Application, as specified in these Terms or as required under applicable law. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application.

18.4 Warranty

We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Licensed Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Licensed Application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Licensed Application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility.

18.5 Product Claims

You acknowledge that we, not Apple, are responsible for addressing any claims by you or any third party relating to the Licensed Application or your possession and/or use of that Licensed Application, including, but not limited to:

product liability claims;
any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement;
claims arising under consumer protection, privacy, or similar legislation, including those in connection with use of the HealthKit and HomeKit frameworks (where applicable — Let's Glow currently does not use HealthKit or HomeKit).

These Terms do not limit our liability to you beyond what is permitted by applicable law (see in particular § 13).

18.6 Intellectual Property Rights

You acknowledge that, in the event of any third-party claim that the Licensed Application or your possession and use of that Licensed Application infringes that third party's intellectual property rights, we — not Apple — will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

18.7 Legal Compliance

You represent and warrant that:

you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and
you are not listed on any U.S. Government list of prohibited or restricted parties (in particular the Specially Designated Nationals List, Denied Persons List, Entity List).

You agree to comply with all applicable export-control laws and sanctions regulations — of the United States, the European Union, and the Federal Republic of Germany — when using the Licensed Application. In particular, the Licensed Application may not be used for the development, design, manufacture, or production of nuclear, missile, chemical, or biological weapons.

18.8 Developer Name and Address

The Provider and contractual partner for any questions, complaints, or claims with respect to the Licensed Application is:

Johannes Reusch Heinrich-Heine-Platz 9A 10179 Berlin, Germany

Phone: +49 30 54858929 Email: support@lets-glow.de Website: www.lets-glow.de

For safety concerns and DSA Art. 11 / Art. 12 inquiries: safety@lets-glow.de (see Imprint at lets-glow.de/impressum).

18.9 Third-Party Terms of Agreement

You must comply with applicable third-party terms of agreement when using the Licensed Application — in particular the terms of your wireless data service agreement. Any breach of such third-party terms (e.g. roaming/tethering restrictions, mobile data limits) is your sole responsibility.

18.10 Apple as Third-Party Beneficiary

You acknowledge and agree that Apple Inc. and Apple's subsidiaries are third-party beneficiaries of these Terms of Service. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

18.11 External Services

The Licensed Application may enable access to our and/or third-party services and websites (collectively, "External Services") — for example, cloud backend services, authentication, advertising, maps. You agree to use External Services at your sole risk.

Data displayed by any Licensed Application or External Service — including financial, health-related, or location information — is for general informational purposes only and is not guaranteed by us or our agents. You will not use External Services in any manner inconsistent with these Terms or that infringes the intellectual property rights of any third party; in particular, you will not use External Services to harass, abuse, stalk, threaten, or defame any person or entity.

External Services may not be available in all languages or in your home country and may not be appropriate for every use case. To the extent you choose to use External Services, you are solely responsible for compliance with applicable laws. We reserve the right to change, suspend, remove, disable, or impose access restrictions on External Services at any time without notice.

18.12 Application to Google Play Store

The provisions in § 18.1 through § 18.11 apply by analogy to distribution via the Google Play Store, with Google LLC stepping in for Apple Inc. as third-party beneficiary to the extent Google imposes corresponding requirements on an end-user license agreement. Neither Apple Inc. nor Google LLC are obligated to provide maintenance or support services for Let's Glow.

19. Contact

Have questions about these Terms of Service? We're here for you:

Johannes Reusch Heinrich-Heine-Platz 9A 10179 Berlin, Germany

Phone: +49 30 54858929 Email: support@lets-glow.de Website: www.lets-glow.de

For safety concerns or urgent reports: safety@lets-glow.de

Last updated: May 20, 2026 (Version 2.16 — § 11.1 Account Deletion: Grace/Immediate Mode choice + email PIN MFA confirmation documented (synchronous to PP v2.17 § 8.1). Defensive security hardening + expansion of user options — editorial clarification per § 15.2, no consent-wave trigger. Previous version: 2.15, May 16, 2026 — follow-up update to v2.14 after Stillfront/GoodGames AGB industry-standard comparison: § 3.3 clarification "only natural persons, no group accounts"; § 4.6 NEW Rollback/Stats-Reset reservation for build/beta phase + technical emergencies + manipulation suspicion (with compensation endeavor where provider-attributable); § 5.2 + real-money trading of virtual goods (RMT) + account trading prohibited; § 7.8 + impersonation prohibition Let's Glow/Jojo/Lumi/system accounts; § 9.4 Stars ownership clarified (user has only usage right); § 9.6a NEW chargeback/reversal fees for user-attributable cases; § 14.2 detailed 10-fact-list for extraordinary termination (a-j); § 14.4 NEW inactivity termination 24 months; § 14.5 NEW re-registration prohibition after permanent suspension. Clarifications + concretizations per § 15.2 — no consent-wave trigger. v2.14 (earlier today): GameDuell clause expansion (display name, hardware, maintenance, misuse list, public highlights, communication, liability sub-points, defect-reporting period).)

Legal Notice (Impressum)

Version 2.1 – Effective: April 30, 2026

Information pursuant to § 5 DDG (German Digital Services Act)

Responsible Person

Johannes Reusch Heinrich-Heine-Platz 9A 10179 Berlin Germany

Phone: +49 30 54858929 Email: support@lets-glow.de Website: www.lets-glow.de
Privacy Policy: lets-glow.de/datenschutz

Co-Founder

Josefine Patzelt (equal co-founder of Let's Glow, no independent legal responsibility or liability)

Legal Form

Sole proprietorship (natural person)

Tax Information

Tax number (Steuernummer): 31/491/02873 (Finanzamt Berlin, format pursuant to § 14 UStG / BMF specification BBB/UUU/NNNN)

VAT Identification Number: None — small-business regulation pursuant to § 19 UStG (no VAT shown on invoices).

Responsible for Journalistic-Editorial Content

Johannes Reusch (address as above)

Authority Requests and Law Enforcement

For requests from authorities, law enforcement agencies, or pursuant to the DSA (Art. 11 – central point of contact): safety@lets-glow.de

For urgent safety requests, we will respond within 24 hours to the best of our ability. As a micro-enterprise (2 persons), we are not available around the clock.

Languages of Communication (DSA Art. 12): Inquiries may be submitted in German or English; responses will be provided in the language of the inquiry.

Online Dispute Resolution (ODR) Pursuant to Art. 14(1) ODR Regulation

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr

Our email address is: support@lets-glow.de

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Liability for Content

As a service provider, we are responsible for our own content on these pages in accordance with general laws pursuant to § 7(1) DDG. However, pursuant to §§ 8 to 10 DDG, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.

Obligations to remove or block the use of information under general laws remain unaffected. However, liability in this regard is only possible from the time of knowledge of a specific legal violation. Upon becoming aware of corresponding legal violations, we will remove such content immediately.

Liability for Links

Our offering contains links to external third-party websites over whose content we have no influence. Therefore, we cannot assume any liability for such external content. The respective provider or operator of the linked pages is always responsible for the content of the linked pages.

The linked pages were checked for possible legal violations at the time of linking. Illegal content was not apparent at the time of linking. However, permanent content monitoring of the linked pages is unreasonable without concrete evidence of a legal violation. Upon becoming aware of legal violations, we will remove such links immediately.

Copyright

The content and works created by the site operators on these pages are subject to German copyright law. Reproduction, editing, distribution, and any form of utilization beyond the limits of copyright law require the written consent of the respective author or creator.

Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by us, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. Upon becoming aware of legal violations, we will remove such content immediately.

Last updated: April 30, 2026 (tax number added, DSA Art. 12 languages of communication clarified — in connection with Apple DSA trader verification)

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CONTACT

Datenschutzerklärung

Nutzungsbedingungen

Impressum

Privacy Policy for Let's Glow

1. Data Controller

2. Overview – Our Principles

3. Minimum Age

4. What Data We Collect

4.1 Account Data (upon registration)

4.2 Profile Data (within the app)

4.2a Visibility and Profile Settings

4.3 User-Generated Content

4.4 Social Interaction Data

4.5 Usage Data (automatically collected)

4.6 Technical Data

4.7 Support and Optional Diagnostic Data (App Logs)

4.9 Data from Third-Party Sign-In (GDPR Art. 14)

4.8 Data We Do NOT Collect

4.10 Spark Subscription Metadata (when Spark support is active)

4.11 Location Data from the Glow Map (optional)

5. Purpose and Legal Basis of Processing

5.1 Performance of Contract (Art. 6(1)(b) GDPR)

5.2 Consent (Art. 6(1)(a) GDPR)

5.3 Legitimate Interest (Art. 6(1)(f) GDPR)

5.4 Legal Obligation (Art. 6(1)(c) GDPR)

6. Processors and Third-Party Services

6.1 Google / Firebase (Google Ireland Ltd.)

6.2 Email and SMS

6.3 AI Service Providers (OpenAI, Anthropic, Google)

6.4 Apple (Apple Inc.)

6.5 Google (Google Ireland Ltd.)

6.6 Google AdMob (Google Ireland Ltd.)

6.7 Google Maps Platform (Google Ireland Ltd.)

6.8 Cloudflare (Cloudflare Inc.)

6.9 Stripe (Stripe, Inc.) — Transition Phase

6.10 RevenueCat (RevenueCat, Inc.)

7. Data Storage and Retention Periods

7.1 Storage Location

7.2 Retention Periods

8. Account Deletion and Data Export

8.1 Account Deletion (GDPR Art. 17)

8.2 Data Export (GDPR Art. 15 / Art. 20)

9. Content Moderation and Community Safety

9.1 Reporting

9.2 Blocking

9.3 Banning

9.4 Complaint and Appeal Mechanism (DSA Art. 20)

10. Email Communication

11. AI Features (Artificial Intelligence)

11.1 Use of AI

11.2 Automated Decision-Making (Art. 22 GDPR)

12. Cookies and Tracking

12.1 Flutter App (iOS / Android)

12.2 Public Web Apps (lets-glow.de Landing + Marketing)

13. Security Measures

14. Your Rights (Art. 15–21 GDPR)

15. Third-Country Transfers

16. Changes to This Privacy Policy

17. Right to Lodge a Complaint

18. Contact

Terms of Service for Let's Glow

At a Glance – What You Should Know

Our Mission

1. Scope and Contract Formation

1.1 What Is Let's Glow?

1.2 Provider

1.3 Contract Formation

1.4 Territory

1.5 Supplementary Documents

2. Minimum Age

3. Registration and Account

3.1 Sign-Up

3.2 Your Responsibilities

3.3 One Account per Person

3.4 Display Name

4. Service Description

Small actions.
Big impact.